Service management encompasses a range of processes and practices designed to enhance the efficiency, quality, and reliability of services within an organization. Key features include service design, which ensures that services align with business needs; service transition, which facilitates smooth implementation and changes; and service operation, which focuses on maintaining service performance and user satisfaction. Additionally, continual service improvement (CSI) helps refine and optimize services over time. Effective service management also relies on structured frameworks, ensuring standardized processes, better resource utilization, and enhanced customer experience