/01
Service Management
The middle of your service program is ours to run — coordination, quality, and the hundred details in between — so your team never has to touch them.
Service management — operated, not outsourced
Everything between your product and your customer — managed.
CXN recruits, verifies, dispatches, and manages the contractors who install, assemble, repair, and maintain your products — across a vetted network in all 50 states and 10 Canadian provinces. You stay focused on the product. We run the field.
Network status
6,000+ providers online
76,230 work orders completed
coverage 50 states / 10 provinces
6,000+Service providers
76,230Work orders completed
50U.S. states covered
10Canadian provinces
One network · everyone served
Everyone in your service program sees the part that matters to them.
You're our partner. Your contractors are our network. Your customers are who we all answer to. CXN keeps the three connected — and manages everything in between.
Your partners01
Partner Portal
real-time transparency
Log in to a live view of every work order tied to your products — status, who's assigned, on-site photos, and completion. No status-chasing emails, no black box.
See the portal →Your contractors02
Verified & dispatched
the right pro, every time
Skills confirmed before anyone is sent. Then Smart Dispatch routes each job to a qualified contractor by skill, location, and availability — so the right person shows up at the right time.
How we match →Your customers03
A service experience that fits your brand
the part they remember
A professional arrives, does it right the first time, and leaves an impression that reflects well on the product they bought. That's the whole point of doing this well.
What we manage →
Our services
We manage the middle — everything between your product and your customer.
The work you don't have time to staff for, don't want to run nationally, or shouldn't have to think about: recruiting, vetting, dispatching, warranties, recalls, and compliance. Take the pieces you choose — or hand us the whole program.
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Recruiting
We find and grow the field contractors your products need, matched to each job type — and the network keeps expanding into every market you serve.
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Skill Verification
Before anyone touches your product, we confirm they can. Verification lifts first-visit quality and protects the experience customers tie to your brand.
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Recall Management
When a product has to come back, a national team that already knows the process moves fast — protecting safety, compliance, and your reputation.
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Warranty Claim Processing
Selling the warranty is easy; servicing it nationwide is the hard part. We handle claims end to end — streamlined, documented, and consistent every time.
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Compliance Management
Every job has a process, and every step needs a record. We keep the work to standard and the documentation airtight — so nothing comes back on you.
Partner Portal · real-time transparency
Watch your service program run — in real time.
When you partner with CXN, your team doesn't wait for a weekly spreadsheet. The Partner Portal opens the moment a work order is created and stays live until the job is closed and verified.
- Every work order's status, assignee, and location at a glance
- On-site photos and proof-of-completion attached to each job
- Recalls, warranty claims, and compliance flags tracked in one place
- Export, report, and approve — without an email thread
Work ordersProvidersReportsCompliance
142
Open this week
38
In progress
96%
On-time rate
WO-84412Completed
Grill — assembly & haul-away
WO-84417In progress
Trimmer — warranty repair
WO-84420Dispatched
Device — on-site install
WO-84425In progress
Equipment — recall service
WO-84431Completed
Treadmill — assembly + calibration
Our technology
The tools we run your program on.
Custom-built software that keeps work moving, contractors accountable, and your partners informed — every job tracked from request to verified completion.
/01
Work Order Management
Task tracking, assignments, invoicing, and completion — every job managed end to end with digital tools built for the field.
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Work Order Features
Communication, notifications, appointments, and support tickets attached to each order — so nothing falls through the cracks.
/03
Customer Management
Client and customer records that track every interaction, personalize service, and lift satisfaction through automation.
/04
Partner Portal
A real-time, transparent window for your partners into every work order tied to their products — status, photos, and proof of completion.
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Smart Dispatch
Jobs assigned to the qualified contractor automatically — right skill, right place, right time — for faster responses and higher satisfaction.
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Skill Verify
Contractor expertise verified for proper installation, assembly, repair, and product performance — before they're ever dispatched.
Our capabilities
Looking for a partner with national coverage? You found the place.
From flat-pack assembly to specialized installs and field repairs — our network shows up wherever your product is, in every category of work, across the U.S. and Canada.
Let's get to work
Standing up a service program is three steps.
No long procurement cycle. We learn your product, design the program, and run it.
STEP 01
Request a meeting
Tell us about your product and the service challenges you want to solve. We listen first.
STEP 02
Develop a custom plan
Your products, providers, and customers are unique. We design a program that works for everyone involved.
STEP 03
Let's make it happen
We launch and run it, then evaluate, adjust, and keep improving. Actions over promises.
The brands we partner with
Ready to go
Let's get together.
Tell us about your product and your service goals. We'll show you what running it with CXN looks like.
support@cxncorp.com
Email address
855-773-1193
Toll-free phone line
Knoxville, TN
Our location